Here are some of our most frequently asked questions but if we didn't address your concern please feel free to Contact Us.
Have you approved your mock-up/proof? If so, a customize mask can take up to 10-14 business days in production.
Customize print such as business cards, brochure, door hanger, etc can take up to 3-5 business days in production.
Once production is completed, our warehouse will process your order in the shipping method you have selected.
Please check our Customer Service page under shipping & processing for further detail.

If you have not approve your mock up/proof please be sure to check your email if it has pass 48 business hours. If it is not in your inbox be sure to check your junk/spam folder.
And if you still haven't receive anything please Send Our Team a Message.
On the product page right under the quantity please look for "UPLOAD HERE". Please Drag & Drop your file to that area or using the Browse option to upload your file.
Please refer to the product description "LOGO & PHOTO Submission" on what type of file to submit to us.
On your View Cart page, there is a "Note Additional Comments" box. Please let us know what information you will need on your mask or business cards.
Once your order has been shipped your order will arrive base on the shipping method you has paid for.
Please check our Customer Service page under shipping & processing for further detail.
You may need to up-date certain settings and functions in your computer. Here is a brief list of what needs to be done:
1. Print your cart or move the products to your wishlist so you won't lose this information.
2. You need to add to your Allowed Websites.
3. You will need to enable your Cookies and Javascript
4. If you are please remember that many company will have a firewall or restriction that will not allow you to fully browse on our website. Therefore, please contact your administration for access.
Instruction to Enable Cookies & Javascript - view instructions.
No, we won’t accept any orders by telephone; we prefer the order be placed online. It is much easier to protect your personal information online, as no one can see it; not even our employees. We use Secure Socket Layer (SSL) technology so you never have to worry about your credit card number. We also find that the information is more accurate & precise when you enter it yourself rather than taking the information by telephone.
If you are having trouble please Send Our Team a Message. now accepts PayPal (American Express, Visa, Mastercards, and Discover), the safer, easier way to pay online. Speed through checkout whenever you shop online. Plus, pay with your credit card without exposing your credit card number.
You may request a change to your order, provided that your order has not already been processed within 3 hours from the time you've placed the order. Please Send Our Designer a Message with your order number and the exact changes that you need, We will do our very best to accommodate your request.
AgentMotif is Not Responsible for Lost or Damaged Packages due to the shipping company, therefore please inquire about shipping insurance during checkout.
Yes, allows you to ship to an address other than your billing address anywhere in the United States. However, we do require that you provide us with the billing address that matches your card institution's records. We recommend that you contact your card institution to update them with your approved secondary ship-to addresses. Please note that orders above $200 may be placed on hold if we are unable to confirm the billing information with your credit card bank. Please review your billing address prior to submitting your order.
We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship Express service to APO/FPO U.S. Military addresses. Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed.
Unfortunately, once the package has left our warehouse we cannot change the shipping address. Please provide us with an accurate address so that this will not happen, otherwise we will have to charge you shipping fee to resend it upon it return to our company.
You should receive an email with shipment details, including a tracking number, as soon as your order ships. If you do not receive this information after 3 business days, please Send Our Team a Message.
All customize orders cancellation request need to be done within 3 hours from the time the order is placed. To cancel an order, please Send Our Team a Message and include your order number and reason for cancellation. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.
As a graphic design company we do not stock any of our product. Therefore, all orders unless noted otherwise will be consider as pre-order. Please refer to our Pre-Order Policy page for further information.
A 8.75% sales tax is applied to your entire order including shipping and to all orders shipped to California. For additional information regarding to CA taxes please refer to the link below.
California Sale Tax Information Page
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